Privacy Policy

§ 1 Information about the collection of personal data

(1) We attach great importance to data protection and the secure handling of your data.
 
We therefore process your data exclusively on the basis of the applicable legal provisions, i.e., Art. 12 and 13 of the GDPR.

This Privacy Policy contains information about the collection of personal data when you use our website. Personal data is any data that can be used to identify you, such as your name, address, email addresses, and user behavior.

(2) The data controller in accordance with Article 4 (7) of the EU General Data Protection Regulation (GDPR) is the eibe Group. It consists of the following companies:

  • eibe Produktion + Vertrieb GmbH & Co. KG, Industriestr. 1, D-97285 Röttingen
    phone +49 (0) 9338 89-0, Fax +49 (0) 9338 89-199, info@eibe.de

  • Kletterparadies, Bahnhofstrasse 4, D-01259 Dresden
    phone +49 (0) 351 21 07 20-0, Fax +49 (0) 351 21 07 20-90, info@kletterparadies.net

You can reach our Group Data Protection Officer at datenschutz@eibe.de or at our postal address by addressing your letter to “The Data Protection Officer”.

(3) When you contact us by email or via a contact form, the data you provide (the mandatory data is your email address, your title, your name, your zip code, the subject, the content of your message, as well as your company/organization; your address and telephone number are voluntary data) will be stored by us in order to answer your questions. We may also process the data you provide for the purpose of informing you about other potentially interesting products in the eibe Group portfolio, or to send you emails containing technical information. This form of contact is based on Art. 6 (1) f) GDPR in conjunction with. ErwG 47 GDPR (direct advertising as a legitimate interest of the eibe Group). You can object to the processing of your data for advertising purposes at any time by sending an email to datenschutz@eibe.de, whereby you will not incur any costs other than the transmission costs at the basic rates. We will either delete the data stored in this context once its storage is no longer required, or restrict its processing in the case of statutory retention obligations.

(4) To the extent that we use contracted service providers to provide individual features of our website, or should we wish to use your data for advertising purposes, you will find detailed information about the respective processes below. You will also find the specific criteria that will determine the storage period in each case.
§ 2 Your rights

You have the following rights under the EU General Data Protection Regulation:

  • The right to request information about the categories of data being processed, the purposes of the processing, any recipients of the data, and the planned storage period (Art. 15 GDPR)
  • The right to demand the correction or completion of incorrect or incomplete data (Art. 16 GDPR)
  • The right to revoke your previously granted consent at any time with lasting effect (Art. 7 (3) GDPR)
  • The right, in certain cases and within the scope of Art. 17 GDPR, to demand the deletion of data – in particular, insofar as the data is no longer required for the intended purpose or is being processed unlawfully, or you have revoked your consent pursuant to Art. 7 (3) GDPR or declared an objection pursuant to Art. 21 GDPR
  • The right, under certain conditions, to demand the restriction of your data, insofar as its deletion is not possible or the obligation to delete it is disputed (Art. 18 GDPR)
  • The right to data portability, i.e., to receive the data that you have provided to us in a common, machine-readable format (such as CSV) and to transmit it to third parties if necessary (Art. 20 GDPR)
  • The right to register a complaint about our processing of your data with the competent supervisory authority

All requests for information, deletion, and/or correction, as well as all requests for data portability or objections to our processing of your data, should be sent by email or by post to

eibe Produktion + Vertrieb GmbH& Co. KG
personal/confidential
Data Protection Officer
Industriestr. 1
D-97285 Röttingen
Phone +49 (0) 9338 89-0
Fax +49 (0) 9338 89-199
datenschutz@eibe.de

We also wish to point out that you can object to the future processing of your personal data in accordance with the legal requirements (Art. 21 GDPR) at any time. In particular, you can object to its processing for purposes of direct advertising, whereby you shall not incur any costs other than the transmission costs at the basic rates.
§ 3 Collection of personal data when you visit our website

(1) In the case of mere informational use of the website, i.e., if you do not register or otherwise transmit information to us, we will only collect the personal data that your browser transmits to our server. If you wish to view our website, we will collect the following data, which is technically necessary for us to display our website to you and to ensure its stability and security (the legal basis for this is Art. 6 (1) p. 1 f) GDPR):

  • IP address
  • Date and time of the request
  • Time zone difference from Greenwich Mean Time (GMT)
  • Content of the request (concrete page)
  • Access status/HTTP status code
  • Data volume transferred in each case
  • Website issuing the request
  • Browser
  • Operating system and its interface
  • Language and version of the browser software.

(2) In addition to the previously mentioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive and associated with the browser you are using, and via which the entity that sets the cookie (in this case, us) receives certain information. Cookies cannot run programs or transfer viruses to your computer. They serve to make the website as a whole more user-friendly and effective.

(3) Use of cookies:

a) Technically necessary cookies

NameProviderPurposeCookie nameCookie duration
Borlabs CookieOwner of this websiteStores the user’s settings that were selected in the Cookie Box of Borlabs Cookie, consent managementborlabs-cookie1 year
Owner of this websiteSelects and saves the current language based on the user’s IP address
Typo3-CookieTypo3 GmbHIt stores the entered access data when a user logs in to a closed area.fe_typo_userSession cookie

The legal basis for the use of cookies is Art. 6 (1) f) GDPR. Our legitimate interest in this case lies in safeguarding the security and functionality of our website.

b) Statistics cookies collect information anonymously. This information helps us to understand how visitors use our website.

NameProviderPurposeCookie nameCookie duration
Google AnalyticsGoogle LLCCookie from Google for website analytics; generates statistical data about how the visitor uses the website_gat_gtag_UA_10994040_382 years

The legal basis for the use of cookies is Art. 6 (1) a) GDPR as well as your consent granted via the cookie banner. You can revoke your consent at any time with lasting effect by changing the settings in our cookie banner or via the “Change cookie settings” button at the beginning of this Privacy Policy.

c) Third-party cookies as well as content from video platforms and social media platforms are blocked by default. If cookies from external media are accepted in the cookie banner, access to this content will no longer require manual consent.

NameProviderPurposeCookie nameCookie duration
Google MapsGoogleUsed to unlock Google Maps contentNID6 months
YouTube VideosYouTubeRegisters a unique ID to store statistics related to the videos from YouTube that the user has watched.YSCSession
Google ServicesGoogleThe cookie stores the status of the user’s consent to use various Google services.CONSENT20 years

The legal basis for the use of cookies is Art. 6 (1) a) GDPR as well as your consent granted via the cookie banner. You can revoke your consent at any time with lasting effect by changing the settings in our cookie banner or via the “Change cookie settings” button at the beginning of this Privacy Policy.
§ 4 Use of the blog features

(1) You can make public comments on our blog, which we use to publish various posts on topics related to our activities. Your comment will be published as a post that includes your chosen user name. We recommend using a pseudonym instead of your real name. You are required to enter a user name and an email address; all other information is provided voluntarily. If you post a comment, we will continue to store your IP address. This is necessary so that we can defend ourselves against liability claims in the case of an alleged publication of illegal content. We need your email address to contact you in the event that a third party objects to your comment on legal grounds. The legal basis for this is Art. 6 (1) p. 1 b) and f) GDPR. Comments are not reviewed before publication. We reserve the right to delete any comments giving rise to objections by third parties on legal grounds.
§ 5 Use of our web shop

(1) If you wish to place an order in our web shop, it is necessary to conclude a contract with us, whereby you must provide your personal data, which we require to process your order. Mandatory information that is necessary for the processing of contracts is marked separately; all other information is provided on a voluntary basis. We will process the data you provide for the purpose of processing your order. In this context, we may forward your payment data to our principal bank. The legal basis for this is Art. 6 (1) p. 1 b) GDPR.

You can voluntarily create a customer account, which will enable us to store your data for future purchases. When you create an account under “My account”, the data you provide will be stored on a non-permanent basis. You can manage all other data, including your user account, at any time in the customer portal. If you wish to delete your customer account completely, please contact us by email at e-commerce@eibe.de or by mail at our address above.

We may also process the data you provide for the purpose of informing you about other potentially interesting products in the eibe Group portfolio, or to send you emails containing technical information. This form of contact is based on Art. 6 (1) f) GDPR in conjunction with. ErwG 47 GDPR (direct advertising as a legitimate interest of the eibe Group). You can object to the processing of your data for advertising purposes at any time by sending an email to datenschutz@eibe.de, whereby you will not incur any costs other than the transmission costs at the basic rates.

(2) We are obliged under commercial and tax law to store your address and payment/order data for a period of ten years. However, we will restrict the processing of this data after two years, i.e., your data will only be used to comply with our legal obligations.

(3) To prevent unauthorized access to your personal data by third parties, especially financial data, our ordering process is encrypted using TLS technology.

(4) You also have the option to submit complaints via our website. In order to process your request, you will be asked to provide the following data: document type, document number, address of the entity making the complaint, title, contact person, telephone number, and email address. You can provide further information voluntarily. Once your complaint has been processed, your data will be deleted insofar as this does not conflict with our statutory retention obligations.
§ 6 Data privacy information for applicants

eibe Produktion + Vertrieb GmbH & Co. KG takes data protection very seriously. You can contact eibe Produktion + Vertrieb GmbH & Co. KG by mail at the following address:

Industriestr. 1
D-97285 Röttingen
HR Department (confidential)

by unencrypted email (bewerbung@eibe.de). Alternatively, you can apply directly via the “Careers” section of our homepage.

We will process your data in our IT systems as part of the application process. The legal basis for this is Art. 6 (1) b) GDPR.

By sending us your application documents and personal data by unencrypted email, you also grant your consent to the use of this transmission method. You also consent to us communicating with you by unencrypted email during the application process; for example, we may then confirm receipt of your application documents by unencrypted email. The legal basis for this communication channel is Art. 6 (1) a) and f) GDPR.

You can revoke your consent to the use of unencrypted emails at any time – and with lasting effect – by sending an email to bewerbung@eibe.de.

Following a successful interview, an extended certificate of good conduct will be requested (depending on the position), provided that the requirements of Section 30 a of the Federal Central Register Act (“Bundeszentralregistergesetz”) are met. The legal basis for this is Art. 6 (1) c) and f) GDPR.

Your data will be deleted no later than six months after completion of the application process, provided that this does not conflict with any statutory retention periods, or – in the event of recruitment – your data will be transferred to the personnel administration department of eibe Produktion + Vertrieb GmbH & Co. KG. The legal basis for this is Art. 6 (1) b) GDPR.

Rights of data subjects

In accordance with the GDPR and the German Federal Data Protection Act (“BDSG”), you have the right to obtain information about your data, the right to correct and/or delete your data, the right to restrict its processing, and the right of data transfer. Should you wish to exercise your rights, you can contact our HR department directly or by email to bewerbung@eibe.de. Further information, for example about data processing when you visit our website, can be found here https://www.eibe.de/datenschutzerklaerung
§ 7 Integration of YouTube videos

(1) Our website contains embedded YouTube videos, which are stored on https://www.youtube.com and can be played directly from our web pages. These videos are all embedded using “enhanced privacy mode”, which means that no data about you as a user is transmitted to YouTube if you do not play the videos. The data mentioned in paragraph 2 below is only transmitted if you play the videos. We have no control over this data transmission.

(2) When you visit the website, YouTube receives information that you have accessed the corresponding sub-page of our website. In addition, the data described in § 3 of this Privacy Policy is transmitted. This transmission occurs regardless of whether you are logged in to a YouTube user account, or whether no such user account exists. If you are logged in to Google, your data is directly assigned to your account. If you do not want your activity to be assigned to your YouTube profile, you must log out of Google before activating the button. YouTube stores your data as usage profiles and uses it for the purposes of advertising, market research, and/or tailoring its website as required. An evaluation of this kind is carried out in particular (even for users who are not logged in) for the purpose of serving tailored advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles – you must contact YouTube to exercise this right.

(3) The legal basis for the processing of the data is your consent, which is granted via the cookie banner or when you play the video. You can revoke your consent at any time with lasting effect by changing the settings in our cookie banner. In the event that personal data is transferred to Google LLC., which is based in the USA, we have concluded standard EU contractual clauses with Google. For more information on the purpose and scope of the collection and processing of data by YouTube, please refer to Google’s privacy policy. This also contains further information about your rights and optional settings to protect your privacy: https://www.google.de/intl/de/policies/privacy
§ 8 Integration of Google Maps

(1) We use the Google Maps service on this website. This allows us to show you interactive maps directly on the website and enables convenient use of the map function by you.

(2) When you visit the website, Google receives information that you have accessed the corresponding sub-page of our website. In addition, the data described in § 3 of this Privacy Policy is transmitted. This transmission occurs regardless of whether you are logged in to a Google user account, or whether no such user account exists. If you are logged in to Google, your data is directly assigned to your account. If you do not want your activity to be assigned to your Google profile, you must log out of Google before activating the button. Google stores your data as usage profiles and uses it for the purposes of advertising, market research, and/or tailoring its website as required. An evaluation of this kind is carried out in particular (even for users who are not logged in) for the purpose of serving tailored advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles – you must contact Google to exercise this right.

(3) The legal basis for the use of Google Maps is Art. 6 (1) a) GDPR as well as your consent granted via the cookie banner. You can revoke your consent at any time with lasting effect by changing the settings in our cookie banner or via the “Change cookie settings” button at the beginning of this Privacy Policy. For more information on the purpose and scope of the collection and processing of data by the plug-in provider, please refer to the provider’s privacy policy. This also contains further information about your rights in this regard and optional settings to protect your privacy: https://www.google.de/intl/de/policies/privacy
§ 9 Use of Google Analytics

(1) This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files saved on your computer, to help Google analyze how users use the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymization is enabled on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage for the website operator.

(2) The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other data from Google.

(3) You can disable cookies by selecting the appropriate settings in your browser; however, please note that by doing so you may not be able to use all features of this website. You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google – and the processing of this data by Google – by downloading and installing the browser plug-in that is available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de

(4) This website uses Google Analytics with the extension “_anonymizeIp()”. This means that IP addresses are processed in truncated form, which means that they cannot be traced back to a specific person. To the extent that the data collected about you is personalized, this data will therefore be immediately excluded and your personal data thus immediately deleted.

(5) We use Google Analytics to analyze and regularly improve the use of our website. The statistics thus obtained enable us to improve our website and make it more appealing to you as a user. The legal basis for the use of Google Analytics is Art. 6 (1) a) GDPR as well as your consent granted via the cookie banner. You can revoke your consent at any time with lasting effect by changing the settings in our cookie banner. In the event that personal data is transferred to Google LLC., which is based in the USA, we have concluded standard EU contractual clauses with Google.

(6) Information about the third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001.

§ 10 Newsletter

(1) Subject to your consent, you can subscribe to our newsletter, which contains information about our current offers that may be of interest to you. The advertised goods and services are named in the consent form.

(2) We use the “double-opt-in procedure” for registration to our newsletter. This means that, after you have registered, we will send an email to the email address you provided asking you to confirm that you wish to receive the newsletter. If you do not confirm your registration within 24 hours, your information will be blocked and then automatically deleted after one month. In addition, in each case we will store your IP address and the time of your registration and confirmation. The purpose of this process is to enable us to prove that you have registered and, if necessary, to investigate any possible misuse of your personal data.

(3) Your email address is the only mandatory information that we require in order to send you the newsletter. The submission of other data is voluntary and enables us to address you personally. After your confirmation, we will store your email address for the purpose of sending you the newsletter. The legal basis for this is Art. 6 (1) p. 1 a) GDPR.

(4) You can revoke your consent to receiving the newsletter – and unsubscribe from the newsletter – at any time. You can revoke your consent by clicking on the link provided in each newsletter email, by sending an email to Newsletter@eibe.de or by sending a message to the contact details provided in the Legal Notice (“Impressum”) section of our website.

(5) We wish to point out that we analyze your user behavior with regard to the newsletter. For this purpose, the newsletter emails that we send contain so-called tracking pixels, which are single-pixel image files stored on our website. To perform the analysis, we link the data mentioned in § 3 with your email address and an individual ID.

If you do not want us to store this data, you can inform us accordingly in writing by sending an email to Newsletter@eibe.de.
§ 11 Deletion periods

Your personal data will be deleted subject to the following conditions: we are under no legal obligations to retain it, you have requested its deletion, and the data is no longer required to fulfill the purpose for which it was stored, or its storage is not permitted on other legal grounds.
§ 12 Video surveillance on our company premises

We hereby inform visitors to our company premises that the site is monitored by means of a video surveillance system. The data controller with regard to this video surveillance is eibe Produktion + Vertrieb GmbH & Co. KG (see § 1 (2)). Eight cameras are used to monitor the entrance gates to the company premises. Our IT department will be happy to provide you with technical information on request.

This video surveillance serves the following purposes:

  • To exercise our domiciliary rights
  • To protect property
  • For burglary and theft prevention

The legal basis for this is Art. 6 (1) f) GDPR as well as the company agreement on video surveillance dated June 18, 2018. In this context, our legitimate interests lie in protecting the property of eibe Produktion + Vertrieb GmbH & Co. KG. The video recordings are stored in accordance with the statutory regulations. For the rights of the data subjects, see § 2.

The contact details of our Data Protection Officer can be found in § 1 (2).


Privacy Policy last updated: September 2021
Privacy Policy for our Facebook Fan Page

We operate an official page for our company (a “Fan Page”) on the Facebook social network at the address eibe - homepage | Facebook

We attach great importance to the protection of your personal data. Therefore, we process your data exclusively on the basis of the statutory provisions and in compliance with the relevant data protection regulations.

This Privacy Policy contains information about data processing relating to our company page on the Facebook social network. In addition, it includes details of the rights of users of this Fan Page with regard to the storage and use of their personal data.
1. The operation of this Facebook page is the responsibility of the joint data controllers:

Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”),

and

eibe Produktion + Vertrieb GmbH& Co. KG
personal/confidential
Data Protection Officer
Industriestr. 1
D-97285 Röttingen

You can view the joint responsibility agreement concluded by the parties via this link: 

https://www.facebook.com/legal/terms/page_controller_addendum

Facebook Ireland assumes primary responsibility for the processing of the Insights data pursuant to this Agreement and agrees to comply with all obligations under the General Data Protection Regulation with respect to the processing of the Insights data.
2. Data Protection Officer

You can contact the Data Protection Officer of Facebook Ireland Ltd. via the following link:

You can contact our external Data Protection Officer by mail at:

eibe Produktion + Vertrieb GmbH& Co. KG
personal/confidential
Data Protection Officer
Industriestr. 1
D-97285 Röttingen
or by email at: datenschutz@eibe.de
3. Purpose of the processing

We use the data that is available in summarized form on Facebook to make the posts and activities on our Facebook page more attractive to users. For example, we divide users by their age and gender in order to address them in a more targeted manner, and use information about the users’ preferred visiting times to optimize the timing of our posts. Information about the type of end devices used by the visitors helps us to adapt the visual design of the posts accordingly. In accordance with the Facebook Terms of Use, to which each user must agree when creating a Facebook profile, we may identify subscribers and fans of the page, and view their profiles and other shared information.

Facebook says it uses this information to provide and support the Facebook products and related services described in the Facebook Terms of Use and Instagram Terms of Use. More information is available at https://www.facebook.com/help/568137493302217
4. Data processing

4.1 Cookies

The moment you access our Fan Page, your browser connects to Facebook and transmits information including the following data:

For visitors who are not logged in / registered on Facebook:

IP address: Facebook automatically determines the user’s IP address whenever a Fan Page is viewed.

Cookies, i.e., small text files that are stored on the users’ various end devices: If you access our Fan Page, cookies are set with your consent. According to Facebook, this cookie is used to identify the web browser that establishes the connection with the Facebook page and for purposes of advertising, analysis, creation of personalized advertising, creation of user profiles, and market research.

For visitors who are registered and logged in to Facebook:

IP address: Facebook also determines the IP addresses of logged-in visitors (see above).

Cookies: A cookie is also set in this case (see above). If you are a member of Facebook and are already logged in with your Facebook profile when you visit our “Fan Page”, an additional cookie will be activated. Facebook links your visit to the “Fan Page” with your personal user account. This enables Facebook to track your user behavior by storing and analyzing it across devices. For more information, see the Facebook Cookie Policy.

4.2 Facebook lnsights

Statistical data in different categories is available for the operators of the “Fan Page” via the so-called “Insights” for the corresponding Facebook page. These statistics are generated and provided by Facebook. This feature cannot be turned off – the generation and processing of the data cannot be prevented. For more information, please visit the following link:

The following data is provided by Facebook for a definable period and for the following categories respectively: fans, subscribers, people reached, interacting people:

Total number of page views, “likes”, page activity, post interactions, reach, video views, post reach, comments, shared content, replies, breakdown of men and women, origin based on country and city, language, views and clicks in the store, clicks on route planners, clicks on phone numbers. Likewise, data related to the Facebook groups that are linked to our Facebook page is also provided in this way.

The ongoing development of Facebook results in changes to the availability and processing of the data. Therefore, for more information please refer to Facebook’s privacy policy: 

5. Legal basis

The operation of these web pages is based on our legitimate interests in providing timely and supportive information, as well as an opportunity to interact with us, for our users and visitors in accordance with Art. 6 (1) f) GDPR.
6. Transfer of the data abroad

Facebook says it shares the information it receives both internally between Facebook companies and with external partners. The information provided is transferred by Facebook Ireland to the USA and other third countries for this purpose.

According to Facebook’s own statements, data transfers to “third countries” are based on the standard contractual clauses approved by the European Commission and, where applicable, on the adequacy decisions issued by the European Commission.
7. Rights of data subjects / users

You have the following rights:

  • The right to request information on the categories of data being processed, the purposes of the processing, any recipients of the data, the planned storage period (Art. 15 GDPR)
  • The right to demand the correction or completion of incorrect or incomplete data (Art. 16 GDPR)
  • The right to revoke your previously granted consent at any time with lasting effect (Art. 7 (3) GDPR)
  • The right, on grounds related to your personal situation, to object to any data processing that is to be carried out on the basis of a legitimate interest (Art. 21 (1) GDPR)
  • The right, in certain cases and within the scope of Art. 17 GDPR, to demand the deletion of data – in particular, insofar as the data is no longer required for the intended purpose or is being processed unlawfully, or you have revoked your consent pursuant to (c) above or declared an objection pursuant to (d) above
  • The right, under certain conditions, to demand the restriction of your data, insofar as its deletion is not possible or the obligation to delete it is disputed (Art. 18 GDPR)
  • The right to data portability, i.e., to receive the data that you have provided to us in a common, machine-readable format (such as CSV) and to transmit it to third parties if necessary (Art. 20 GDPR)

If you have given your consent to the use of your data, you can revoke this consent at any time with lasting effect.

You can exercise your rights as a Facebook user at the following addresses, among others:

8. Contact options

Since only Facebook has full access to users’ data, we recommend that you contact Facebook directly if you wish to request information or ask other questions about your rights. Should you require further assistance, please feel free to contact us at any time.